Lowongan Kerja F&B Supervisor di THE BATU Hotel & Villas

admin

3 tahun ago

Posisi: F&B Supervisor
Lokasi: Malang, Jawa Timur
Batas Melamar: 31 August 2022

Kualifikasi:

Diploma in Hospitality Management or Hotel School qualification will be given preference
2-5 years’ experience in a hotel & restaurant environment
computer literacy in Microsoft Excel, Word, Power point, Outlook
Food & Beverage product knowledge
Strong organizational skills and ability to multitask
Ability to stay calm under pressure
A willingness and passion to serve
Presentable and well groomed
Ability to work long hours, day and night, including weekends and holidays
A passion to learn, teach and drive improvement in employees

Deskripsi Pekerjaan:

Plan, supervise and control various operations, working closely and manage cooking staff
Anticipate guests’ needs, respond promptly, acknowledge all guests and resolve complaints, ensuring guest satisfaction.
Constant effective communication with managers and supervisors regarding any guest or staff issues.
To continuously collect feedback from guests and report it back to the Management
Encourage and motivate staff with a positive attitude
Manage waiters, barman and runners by ensuring the smooth running of the floor and that duties are carried out in a professional and timeous manner.
Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation
Maintain excellent product knowledge.
Conduct service briefings.
Ensure all front of house staff adhere to the ‘company code of conduct’ and ‘standard operating procedures’
Monitor staff closely to identify any transgressions throughout service so that these can be addressed immediately
Monitor staff service levels to establish any areas that require attention or further training and provide training where required.
Ensure the correct set up for functions and bookings for the day
Ongoing menu and beverage training as well as developing regular tests.
Monitor staff breaks and general time keeping.
Monitor and authorize staff clock in and clock out procedures.
Ensure discipline is fair and correct steps are taken

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