TikTok, yang dikenal di Tiongkok sebagai Douyin, adalah layanan jejaring sosial berbagi video yang dimiliki oleh perusahaan Tiongkok, ByteDance. Platform media sosial untuk membuat berbagai video berdurasi pendek, mulai dari genre seperti dance, comedy, dan edukasi, yang berdurasi dari tiga detik hingga satu menit.
Saat ini TikTok Indonesia membuka lowongan kerja untuk posisi sebagai berikut:
Customer Service Specialist (e-commerce)
Roles & Responsibilities :
- Manage customer/seller/creator enquiries escalated by Tier 1 teams in CRM tool
- Identify root cause of escalated issues and provide appropriate resolutions in order to deliver excellent service. Summarize the Q&A and log in to the knowledge management tool
- Promptly escalate critical/ high-risk cases to the appropriate authority
- Coordinate with other teams/ departments to resolve customer issues, follow-up and make sure close-loop to all escalations
- Look for opportunities to identify ongoing issues and eliminate repeat complaints, reduce escalation rate in order to enhance operating process and improve overall customer experience
- Respond to internal and external customer escalations quickly, proficiently and professionally while meeting specific quality expectations
- Adhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standards
- Engage sellers to develop long-term relationships and confidence in TikTok E-commerce
- Promptly escalate critical/ high-risk cases to the appropriate authority
- Look for opportunities to identify on-going issues and eliminate repeat complaints, reduce escalation rate in order to enhance operating process and improve overall customer experience
- Support ad-hoc projects and initiatives per business needs
Qualifications :
- BA/BS degree or equivalent practical experience
- Requires a minimum of 2 years’ experience in a customer service environment
- Fresh graduate is acceptable only with quick learning capability and high potential
- Demonstrates effective, clear and professional written and oral communication
- Eager to learn, initiative taker and problem-solver
- Proactive and continuous improvement attitude
- High problem solving and priority skills
- Thrives in fast and dynamic environments
- Ability to work under high pressure
- Support business in shifts by following the local labor laws
- Meticulous and organized
- Have a good temper to handle disputes and emergencies
- Must be customer service and result-oriented
- Excellent skills for communicating and relating with both team members and customers
- Experience in eCommerce or marketplace platforms is a plus
- Works comfortably with Microsoft Word and Excel
- Good written and verbal communication skills in English & Indonesian
Bagi kalian yang berminat dan sesuai kualifikasi silahkan daftarkan diri melalui link di bawah ini :
Hati-hati terhadap segala bentuk jenis penipuan karena sejatinya pendaftaran lowongan pekerjaan itu gratis tidak ada biaya dalam bentuk apapun
|
Agar tidak ketinggalan informasi lowongan kerja terbaru setiap hari, ayo join Group Whatsapp |
MEDIA SOSIAL
